Returns & Refunds
Changed your mind? No problem. Send unwanted items back within 30 days of the delivery date and we'll take care of it.
What you can return
Not everything works out — we get it. Items bought on our site can be returned or exchanged within 30 days, as long as they're in original, unused condition.
A few exceptions, mostly for hygiene reasons:
🏔️ Underwear & swimwear — non-returnable.
🏔️ Socks — only if they're still sealed in the original packaging.
🏔️ Bottles & drinkware — non-returnable.
🏔️ Personalized items — non-returnable (they're made just for you).
🏔️ Final sale — in the U.S., anything discounted 60% or more is final sale: no returns, exchanges, or refunds.
Your statutory rights stay intact, as always.
What "full refund" condition means
To get a full refund, items need to come back original, unworn, and unused. We can't refund anything returned damaged, used, or in unsellable shape — every return gets inspected when it lands.
How refunds work
Once your return reaches our warehouse, we process it within 7 days. Then give it another 5–7 days for the money to actually show up in your account — that part's on your bank, not us.
🏔️ Refunds go back to your original payment method.
🏔️ If you paid with a gift card, that gets credited first.
🏔️ Total timeline: up to 7 days to process once we receive it, plus 5–7 days for the funds to land.
Can I combine multiple returns into one package?
Short answer: please don't. Each return needs to ship separately so it gets processed correctly. Bundling returns from different orders — or separately registered returns from the same order — into one box is the fastest way to cause errors and delays with your refund.
Why it matters:
🏔️ Separate processing — returns from different orders have to be handled individually.
🏔️ Risk of errors — one combined package can get misprocessed, and that's your refund on the line.
Already shipped everything in one box? Reach out right away and we'll help sort it. Hang onto your return postage receipts, too — we may need them to track things down.
We want returns to be painless. Questions, or need a hand? Contact our support team.
You can start a return through your account, or by email if you don't have one. Either way works — here's how.
Returning by email
No account? Contact us here and include:
🏔️ Your order number
🏔️ Your name
🏔️ Your email
🏔️ The reason for the return (add 2–3 photos if they help explain it)
Returning through your account
- Log in to your account.
-
Start the return:
- Choose the product you want to return.
- Click "Request Return" at the top right of the page.
- Pick your items and tell us the reason. (Final sale items can't be returned.)
- Click "Request Return" again to submit.
A couple of things to know
🏔️ We might email you for a few more details or photos — keep an eye out.
🏔️ Don't send back a damaged or wrong item until our team tells you to. Jumping ahead can actually slow your resolution down.
The return process
🏔️ Ship it back. Download your return label, stick it on the parcel, and drop it at your nearest delivery point.
🏔️ Pack it right. Put new, unused items in the original packaging. Don't combine separate orders into one box — and don't split one order across several boxes either. Both cause delays of up to 14 business days.
🏔️ Refund timeline. Once you drop it off, allow up to 15 days for the return to travel back and reach our warehouse — couriers vary. After it lands, we process it within 7 days, and your bank usually takes another 5–7 business days to show the money.
Questions, or stuck on a step? Reach out to our support team and we'll help.
Sorry about that — not the trail experience we had in mind. Let's get it sorted. Here's what to do:
Contact our support team
Contact us here and include:
🏔️ Your name and email
🏔️ Your order number
🏔️ The item name or description (if you know it)
🏔️ Photos showing:
- The fault, as clearly as you can get it
- A full-length shot of the whole item
Don't ship it back yet.
There's no need to send the faulty item back right away. Once we get your message, our team will look into it and tell you the next steps. Hang tight until you hear from us — returning it early can actually slow things down.
Heads up: damage is a delivery issue, so let us know within 7 days of the delivery date —
the sooner the better, since we file with our provider to sort your refund or
replacement.
We'll make it right. Get in touch and we'll take it from there.