Refund policy

If you need to return an unwanted item, please ensure it is sent back within 30 days from the delivery date.

Items Eligible for Return 

We understand that not all items work out as expected. Items purchased from our website can be returned or exchanged within 30 days, provided they are in original, unused condition. 

However, there are specific exceptions:

  • Underwear & Swimwear: Non-returnable due to hygiene reasons.
  • Socks: Can only be returned if still sealed in their original packaging.
  • Bottles: Cannot be returned for hygiene reasons.
  • Personalized Items: Non-returnable.
  • Final Sale Items: In the U.S., items discounted at 60% or more are 'Final Sale' and cannot be returned, exchanged, or refunded.

Your statutory rights remain intact.

Conditions for Full Refund 

To receive a full refund, items must be returned in their original, unworn, and unused condition. We cannot process refunds for items returned in damaged, used, or unsellable condition. All returns undergo inspection.

Processing Refunds 

Refund times can vary depending on the return courier's delivery speed. Once received at our warehouse, returns will be processed within 7 days.

Key Points to Note

  • Refunds are issued to the original payment method.
  • If a gift card was used for the purchase, the refund will be credited to the gift card first.
  • Processing refunds may take up to 7 days from the receipt of the return at our warehouse, with an additional 5 - 7 days for the funds to show in your account.

Can I combine multiple returns into one package?

Unfortunately, no. Each return must be sent separately to ensure proper processing. Sending returns from different orders or separately registered returns from the same order in one package can cause errors and delays in your refund or exchange.

Here’s why:

  • Separate Processing: Returns from different orders or separately registered returns must be processed individually.
  • Risk of Errors: Combining returns into one package can lead to misprocessing and potential errors in your refund.

If you have already combined multiple returns in one package, please contact us immediately for assistance. Make sure to keep proof of return postage receipts as we may need them to address your return query.

We aim to provide a smooth return process. If you have any questions or need further help, please reach out to our support team.