Refund policy

Changed your mind? No problem. Send unwanted items back within 30 days of the delivery date and we'll take care of it.

What you can return
Not everything works out — we get it. Items bought on our site can be returned or exchanged within 30 days, as long as they're in original, unused condition.

A few exceptions, mostly for hygiene reasons:
🏔️ Underwear & swimwear — non-returnable.
🏔️ Socks — only if they're still sealed in the original packaging.
🏔️ Bottles & drinkware — non-returnable.
🏔️ Personalized items — non-returnable (they're made just for you).
🏔️ Final sale — in the U.S., anything discounted 60% or more is final sale: no returns, exchanges, or refunds.

Your statutory rights stay intact, as always.

What "full refund" condition means
To get a full refund, items need to come back original, unworn, and unused. We can't refund anything returned damaged, used, or in unsellable shape — every return gets inspected when it lands.

How refunds work
Once your return reaches our warehouse, we process it within 7 days. Then give it another 5–7 days for the money to actually show up in your account — that part's on your bank, not us.

🏔️ Refunds go back to your original payment method.
🏔️ If you paid with a gift card, that gets credited first.
🏔️ Total timeline: up to 7 days to process once we receive it, plus 5–7 days for the funds to land.

Can I combine multiple returns into one package?
Short answer: please don't. Each return needs to ship separately so it gets processed correctly. Bundling returns from different orders — or separately registered returns from the same order — into one box is the fastest way to cause errors and delays with your refund.

Why it matters:
🏔️ Separate processing — returns from different orders have to be handled individually.
🏔️ Risk of errors — one combined package can get misprocessed, and that's your refund on the line.

Already shipped everything in one box? Reach out right away and we'll help sort it. Hang onto your return postage receipts, too — we may need them to track things down.

We want returns to be painless. Questions, or need a hand? Contact our support team.